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A company card policy that sticks

A company card policy that sticks

One page of rules, enforced by the card itself.

One page of rules, enforced by the card itself.

Claire Dubois

5 min read

Most spending policies fail for the same reason. They are written once, saved in a shared folder and never opened again. Employees guess what is allowed, finance discovers the problems at month-end, and everyone ends up frustrated. A policy that works is short, specific and built into the cards your team uses every day.

Decide what the policy is for

Before you write a single rule, agree on what you are trying to achieve. For most small companies the goals are simple: let people buy what they need to do their jobs without asking permission every time, keep total spend within budget, and make sure every purchase arrives with a receipt and a category. Rules that do not serve one of those goals usually create friction without protecting anything.

Group spending into a few categories

Look at the last three months of company spending and sort it into five or six groups. A typical list includes software, travel, meals, office supplies, advertising and equipment. For each group, decide who normally buys it and roughly how much they spend in a month. This gives you a realistic starting point, based on how your team actually spends, instead of a set of limits invented from nothing.

  • Software and subscriptions, usually bought by team leads

  • Travel and lodging, booked by the person traveling

  • Meals with clients or the team, with a per-person cap

  • Office and job supplies, often bought by an office or site manager

  • Advertising, usually owned by one marketing budget holder

Set limits per card, not per company

A single company-wide limit tells you very little. Instead, give each person or team a card with a monthly limit that matches their role. A sales lead who travels every week needs a higher travel allowance than an engineer who buys software twice a year. When someone needs more, they request a temporary increase, and a manager approves it with a reason attached.

Virtual cards are especially useful here. Create one card for each software subscription so you can see exactly what each tool costs, and freeze a single card when you cancel a vendor without disrupting anything else.

Let the card enforce the rules

The most effective policy is the one employees cannot accidentally break. Modern business cards let you restrict spending by merchant category, so a card meant for fuel cannot be used at a restaurant and a software card cannot withdraw cash. Set an expiry date on cards for contractors or one-off events so they stop working on their own the day the job or event ends.

When rules are enforced at the moment of payment, finance no longer has to chase out-of-policy charges weeks later. The conversation happens before the money leaves, which is easier for everyone.

Make receipts effortless

Missing receipts are the most common source of month-end delay. Ask for a photo of the receipt within 48 hours of the purchase, and make it possible to upload from a phone in a few seconds. Automatic reminders do more than any policy document, because they arrive while the purchase is still fresh in someone’s mind.

Write it on one page

Once the limits and categories are in place, the written policy becomes short. It should explain who gets a card, what each card is for, how to ask for a higher limit, what to do with receipts and what happens if a card is lost. Avoid legal language. If a new hire cannot understand it in five minutes, it is too long.

  • Who receives a card and how they request one

  • What each card can be used for and its monthly limit

  • How to request a temporary increase

  • The 48-hour receipt rule

  • How to freeze and report a lost card

Review it every quarter

Spending changes as the company grows. Each quarter, look at declined transactions, limit requests and categories that keep running over budget. Frequent requests from the same team usually mean the limit is too low, not that the team is careless. Adjust the cards, update the one-page policy and tell the team what changed. A policy that keeps up with the business is one people will keep following.

Discussion

3
  • Aisha BelloController, Avenlo

    The 48-hour receipt rule plus a phone reminder took our missing receipts from about forty a month to six. Month-end close is a lot calmer for everyone now.

  • Hannah ChoCEO, Oryn

    We printed the one-page version for our onboarding pack. New hires actually read it, which never happened with the old twelve-page policy we used to send around.

    • Claire DuboisVP of Product, Ledgerly

      Love that, Hannah. A policy short enough to print is usually short enough to follow.

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